Delivery Information

Free Delivery

The log cabins have a 20 day delivery time (unless clearly stated otherwise in the product description) - this is a free service if you are within the free delivery area as defined in the map below. If you are outside of the designated areas you will need to contact us for further information. Note that the people making the delivery are NOT the same people as the installation team!

Every effort is made to deliver the products within the estimated time although delays due to unforeseen factors beyond our control are possible and we cannot accept liability for any delays or failure to deliver the goods within the estimated time-scales.

When the delivery arrives

Someone must be present to accept it and the delivery at the agreed time and it must be signed for. If a delivery is made and there is no one available to sign for it, the product will be returned to the distribution centre and the purchaser will have to pay for additional delivery costs.

When the delivery arrives there must be a person available who is capable of lifting items of up to 25 kg (the heaviest items are unlikely to be over 50kg which will be split between two people). If there is nobody present who can assist the driver and the goods need to be returned the purchaser will have to pay for additional delivery costs.

We cannot be held responsible for any damage or injury sustained due to incorrect unloading, usage or assembly of any of our products.

Our liability for non-delivery of the goods shall be limited to replacing the items within a reasonable time or issuing a credit note at the pro rata contract rate against any invoice raised for such goods.

Log Cabin Delivery Information

If something is missing or there is a problem with any of the parts please contact us and be prepared to email photographs if necessary.

Delivery and Installation

For more information on installation click here

UK Delivery Areas & Exclusions

UK Delivery